Customer support
We are here to help.
Questions about a purchase, account access, or pick alerts? Contact BetHuman and include the email used at checkout.
Effective September 11, 2026
Contact us
Email hello@getbethuman.com. For purchase help, include the package name and checkout email. Do not send card numbers or other sensitive payment information.
Access help
Sign in to My Access using the same email entered during checkout. If your payment was confirmed but the package is not visible, send us the checkout email and package name so we can investigate.
Open My AccessPayment questions
Payments are securely processed by Stripe. BetHuman does not store your full card number. For duplicate charges or access that cannot be delivered, review our Refund Policy and contact us.